Dialup Connection Disconnected Frequently
Article ID: 63
Why am I frequently disconnected from the Internet?
Why does my connection not work as well as it used to?
Occasional disconnects are a fact of life on the Internet. Frequent disconnects, however, are an annoyance. Often, the root cause of frequent disconnects can be found and remedied.
First, let's rule out the various factors that can cause problems with your dial-up connection:
- Most importantly, start with a clean slate. You would be amazed at how many connection issues can be resolved by simply restarting your computer. Even if you just turned it on an hour ago, restart it anyway. It only takes a couple of minutes and you might just be surprised with the results. Many people have been told that it's best to leave your computer on all the time because shutting it down and starting it back up is hard on it. This may be true if you shut down your computer and turned it back on 20 times a day every time you checked your e-mail. If you are using your computer throughout the day, go ahead and leave it on, but then turn it off before you go to bed or when you leave work. Your computer will perform MUCH better with a good night's sleep (or a 3 minute shut down/restart, as the case may be) and the "wear-and-tear" on the computer is minimal, plus you might even save a little bit on your utility bill!
Essentially, restarting your computer boils down to clearing your computer's memory (RAM). When you open programs, they are loaded into your computer's memory for better performance. However, if you open and close many programs throughout the day (or over the course of many days), the computer's memory can become overloaded which will actually decrease the performance and likely cause various system "glitches" or crashes. Have you ever noticed your computer running slower and slower after you have been using it for awhile? This is why. "Hibernation" or "Sleep" mode can also cause similar problems. How do you feel when someone wakes you up from a deep sleep? Computers are the same way for the most part. Sleep mode is a great idea for saving power but the computer just doesn't always "wake-up" like it should.
- Bypass any splitters or surge suppressors that your phone line might be running through. Some of these are very cheaply made and have been know to cause interference on the line which will negatively affect your connection.
- Uninstall AOL (unless you are using it) or other ISP software. These can use their own network files which may be optimized for their service but can wreak havoc on other, more standard, dial-up connections such as Infinity Internet.
- Are your disconnects primarily occurring when you check e-mail? If so, and you are using Outlook Express or Microsoft Outlook in Windows, please see our article on
(For Windows users only) One of the easiest ways to solve most connection problems is to simply create a brand new dial up connection on your computer. It is very common for the connection to be misconfigured in some way or just simply corrupted. In fact, the vast majority of dial-up connection issues we handle on a daily basis are resolved by simply deleting the existing Infinity Internet connection and walking people through creating a new one. Instead of spending a lot of time digging through all of the settings on your computer, you can download the IINET Dialup Wizard Program. This is a very small file that will create a new Infinity Internet connection on your computer with all of the correct settings that are optimized for best performance.
You can verify that your connection settings are configured properly.
If after following these steps, you are still experiencing problems with getting disconnected, feel free to contact our Technical Support department for further troubleshooting.