Infinity Accelerated

Article ID: 5


  1. Overview
  2. Download & Installation Help
  3. Using Infinity Accelerated
  4. Troubleshooting Infinity Accelerated
  5. Product Details


  1. How does INFINITY ACCELERATED work?
    Infinity Accelerated accelerates your Internet access through a combination of text and image compression, content caching and other network optimizations. Infinity Accelerated compresses Internet files to decrease your download and upload time. Surf the web without the wait.

  2. Will I benefit from using The INFINITY ACCELERATED Service?
    If you have a slow Internet connection (such as a dial-up or wireless connection) with bandwidth of less than 300Kbps, you will experience a significant degree of acceleration using Infinity Accelerated.

  3. What types of content does The INFINITY ACCELERATED Service speed up?
    The Infinity Accelerated Service significantly speeds up web page access. To achieve this, Infinity Accelerated uses compression to reduce the size of downloaded web page content without losing any data. As a result, it takes less time for the information to get from the internet to your computer.

    Technically, this is called lossless compression. It is applied to text, html, xml, JavaScript and style sheets. Image compression is applied to gif images, jpeg images and Flash content.

    Infinity Accelerated does NOT speed up file downloads (over FTP or file sharing programs), streaming audio/video and HTTPS (secure web sites).

Download and Installation Help:

  1. Where can I download The INFINITY ACCELERATED Service installer?
    Once you sign up, we’ll direct you to our easy installation site. Sign up here!

  2. I have already signed up for INFINITY ACCELERATED. Where do I download the software*?
    Download Infinity Accelerated here: Windows or Mac**.

    * Please note that you must sign up for Infinity Accelerated first in order to use this software.
    ** Mac users: Ctrl+Click (or right-click) the download link and choose "Download to Disk"

  3. I'm having difficulty installing The INFINITY ACCELERATED Service. Where can I get additional assistance?

    If you have problems with the installation process and did not find the help you need on this page, you can reach us in the following ways:
    Live Chat with a Technical Support Representative
    Technical Support E-mail Form
    Or call us at 800-689-4303.


  1. How do I start The INFINITY ACCELERATED Service?
    The Infinity Accelerated Service is launched automatically every time Windows starts. You do not have to launch it manually.

    The Infinity Accelerated Service icon appears in the Windows system tray to show that it is operating in the background.

  2. How do I change the image quality for a particular image?
    Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image. Selecting "Show All Original Images" allows you to view all original images on the entire web page.

  3. How do I change the image quality setting for all images?
    Right-click on the Infinity Accelerated Service taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.


  1. Windows ME Reinstall issue: "Setup has detected a previous installation ..." Cannot INSTALL
  2. Username/Password Issues
  3. No Internet access after installation
  4. Unable to send and/or receive email after installation

Product Details:

  1. How do I use Internet Explorer with The INFINITY ACCELERATED Service?
    Internet Explorer is automatically configured to use The Infinity Accelerated Service. Use Internet Explorer as you normally would.

  2. How do I use other browsers with The INFINITY ACCELERATED Service?
    Netscape Navigator is automatically configured to use The Infinity Accelerated Service. Use Netscape as you normally would.

    For other browsers such as Opera and Mozilla, the Infinity Accelerated Service works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "" and the port number to be the local listening port of the Infinity Accelerated Client (5400 by default). Consult your browser's documentation for information on how this can be done.

  3. Does The INFINITY ACCELERATED Service speed up email access?
    Yes, Infinity Accelerated automatically accelerates your email traffic when using web-based email (Web Mail)

  4. Where do I go if I have problems with The INFINITY ACCELERATED Service?
    First, try our Help (FAQ) Database (this page).
    If you are still experiencing problems, then contact us:
    Live Chat with a Technical Support Representative
    Technical Support E-mail Form
    Or call us at 800-689-4303.

  5. Does The INFINITY ACCELERATED Service speed up my secure (HTTPS) transactions such as web banking?
    The Infinity Accelerated Service does not accelerate secure transactions. Secure websites will continue to work by bypassing the acceleration component.

  6. What operating systems can The INFINITY ACCELERATED Service be installed on?
    The Infinity Accelerated Service can be installed on any of the following operating systems:

  7. *The Infinity Accelerated Service requires at least Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser.
    **Note that the Infinity Accelerated Email Acceleration component requires Windows 98 and above.
    ***Newer versions of Microsoft Internet Explorer are available free of charge through Microsoft.
    ****For Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater, however, Internet Explorer 5.5 is available.

  8. What system requirements are necessary to use The INFINITY ACCELERATED Service?
    The recommended system requirements for The Infinity Accelerated Service are a Pentium 200MHz with 64MB of RAM and at least 5MB of hard-disk space.
    Regardless, The Infinity Accelerated Service will work within your current system configuration to provide you with the best content acceleration.

  9. How to use Infinity Accelerated with a firewall?
    You will need to allow tcp/ip traffic on ports 5400 and 7000.
    If you are unsure on how to do this, please refer to your firewall's documentation

  10. Is the INFINITY ACCELERATED Service compatible with Macintosh?
    Yes! The Infinity Accelerated is compatible with Mac.