Refund Policy

Article ID: 3

When do I submit my cancellation request?
Cancellations must be received by the 25th for the next service period beginning on the 1st of each month. If your cancellation and refund request were received after that date, for example the 2nd of the month, your account would be charged for that month. Cancellations and refund requests should be submitted in writing. If the account is on contract, cancellations must comply with the terms of the contract.

How is my refund calculated?

When would I be issued a refund?

What is the refund approval process?
If the refund falls within the documented policy, a Customer Care representative will process the approval within 2 business days. If the request falls outside the parameters of the policy or has circumstances that require investigation the refund approval process could take up to 4 weeks.

When can I expect my refund?

Hosting accounts
Infinity Internet requires that payment be received prior to the beginning of each service period. All Hosting services are provided on a prepaid basis. Infinity will not refund any advance payment for Hosting accounts. The term of each Hosting or dedicated service is one year unless specified otherwise by Infinity in writing.

Dialup accounts
Infinity Internet requires that payment be received prior to the beginning of each service period. All Infinity Internet services are provided on a prepaid basis. Infinity will not refund any portion of a payment for a term longer than 1 year.