Recent News

Infinity Internet Support Phone Number

2013-10-03

Infinity Internet Residential Customers should continue to contact support at: 800-689-4303

Infinity Internet Dedicated and Business Customers should continue using the support phone number they were previously provided. These numbers remain valid.

EasyStreet Onlines Services and Infinity Internet

2013-07-01

BEAVERTON, OR and VANCOUVER, WA - EasyStreet Online Services and Infinity Internet, leading providers of data center, cloud computing and managed services in the Portland, OR market, have merged and will operate as a single company under the EasyStreet name. The combination of the two companies was facilitated by a strategic investment led by Seaport Capital, a private equity firm focused on investments in the communications, information technology and business services sectors. Read the full article.

Phone System Maintenance

2013-05-02

On Friday May 3rd from 11 AM - 7 PM, Infinity Internet Engineers will be performing maintenance work on the Infinity Internet phone systems. During this time phone contact with Infinity Internet, including contacts to support and sales, may be unavailable. Infinity Internet advises all customers to contact support via email during this time. Technicians will be watching email closely during this time for any support requests. Dedicated customers can use their normal email addresses to contact support. All other customers can contact Infinity Internet via support@iinet.com. Thank You.

LiveChat EOL

2013-04-09

Due to limited use and demand, the LiveChat method for contacting support has been retired. We will no longer be offering online chat to reach a technician. Please continue to use our support page tools for assistance, and contact technical support using the methods listed on our Contact page, or by emailing support@iinet.com. Thank you.

New Technical Support Hours

2012-11-28

Effective Monday, December 3rd, phone support hours for Infinity Internet Technical Support will be changing. The new hours will be 7 AM to 7 PM, Monday through Friday. As always, you can find answers to many common questions at support.iinet.com, or email support@iinet.com.

LiveChat issues and Firefox 10

2012-03-01

LiveChat is not available on Firefox version 10. Please contact us through LiveChat using a lower version of Firefox or a different browser such as Internet Explorer or Chrome. A solution to allow LiveChat features with Firefox version 10 will be coming soon. Thank you for your understanding.

Microsoft FrontPage Support

2012-01-05

Effective January 5th, 2012, Infinity Internet will no longer offer FrontPage on shared Windows hosting. We do not wish to cause any disruption for our customers, but FrontPage has not had Microsoft support since 2006. Most of our Windows hosting customers will be unaffected by this change. If any customers have additional questions or concerns about this change, please contact our support team. Technical support can be reached Monday through Friday from 7 AM to 8 PM, Pacific Time. LiveChat is also available during staffed hours, and you may email at any time to support@iinet.com.

DSL Circuit Upgrade

2010-08-03

From 8/10/2010 to 8/12/2010 Infinity Internet will be upgrading DSL circuits in the Portland Oregon and Southwest Washington regions. Infinity Internet customers within the effected areas may need to power cycle their DSL modems and/or routers, if the connection goes down and does not return during the upgrade work. All affected customers will have an email sent to the primary contact address on their account with further details.

Updated Support Hours

2010-06-25

Effective 7/3/2010 we will no longer be offering phone support on Saturdays. Our phone support hours will be 7am to 8pm Monday through Friday. You can find answers to many common questions at support.iinet.com, or send us an email anytime at support@iinet.com.

Adult Filtering Services

2010-06-10

Effective 7/1/2010 Infinity Internet will no longer offer Bess adult filtering services. If you have your web browser pointed to the Bess proxy server, this will continue to function till 7/15/2010, however effective immediately we will no longer offer support and the content list is no longer receiving updates.

If any customers have additional questions or concerns about this change, please contact our support team. Technical support can be reached Monday through Friday from 7 AM to 8 PM, and on Saturdays from 10 AM to 3 PM Pacific Time. LiveChat is also available during staffed hours, and you may email at any time to support@iinet.com.

FrontPage Extensions

2010-03-16

Effective April 16th, 2010, Infinity Internet will no longer offer FrontPage server extensions on shared UNIX hosting. We do not wish to cause any disruption for our customers, but FrontPage server extensions have not had Microsoft support since 2006. Most of our UNIX hosting customers will be unaffected by this change. If any customers have additional questions or concerns about this change, please contact our support team. Technical support can be reached Monday through Friday from 7 AM to 8 PM, and on Saturdays from 10 AM to 3 PM Pacific Time. LiveChat is also available during staffed hours, and you may email at any time to support@iinet.com.

"Email Only" Services - Annual Billing Frequency

2010-02-01

Infinity Internet offers 'email only' services to many of our customers. Effective their next billing cycle, the service will only be available annually. Email Only service is $30.00 a year on automated payment method such as credit card or automated bank withdraw. Anyone affected by this change was sent an email notice with more information to their primary account inbox.

Billing Support Hours

2009-11-24

Effective 12/1/2009, billing support will be available 8 AM to 5 PM PT, Monday through Friday. Please visit the online tools found at http://myaccount.iinet.com for access to most billing functions. Please visit http://www.iinet.com/contact.php for a complete list of available support hours.

Webmail Captcha

2009-11-23

Infinity Internet is pleased to announce improvements made to our online email solution, found at http://webmail.iinet.com. Our secure login features now include a captcha that has audio functionality, so we can be of better service to our blind and vision-impaired customers. The webmail.iinet.com captcha is an important security measure, to make sure the email access is entered by a human and not an automated system. Our webmail upgrade now uses reCAPTCHA in addition to the new audio features, which is part of a program to help digitize the text of books.

Server Deals! Value priced servers for lease or sale!

2009-02-04

Looking for a great deal on used computer equipment?

To make room for recent purchases of new equipment, Infinity is "cleaning house" and is selling used equipment at bargain prices. Below is a sample of inventory available for sale.

Click here to see our list of value priced servers for sale or lease!

Infinity Accelerated Version 6.0.3!

2008-07-17

Attention all Infinity dial-up customers! A new version of Infinity Accelerated has been released. This new version includes support for Firefox 3 and email acceleration for Mac.

Download Version 6.0.3 here.

Newsgroup Changes

2008-03-25

Attention Newsgroup users,

On March 31, 2008, newsgroup header numbering will be reset to match that of our new backend services. On that date, you will be able to easily make this transition by simply purging and reloading the headers of the subscribed newsgroups in your news client. Instructions for conducting this action in various news clients are included at the end of this message. If your preferred client is not included, please refer to the specific help documentation for the client.  Below are the steps necessary to purge and reload newsgroup headers in news clients.

Best Regards,
Infinity Internet Support

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NewsBin Pro:

1. Select all newsgroups you are subscribed to. To select all newsgroups, click on the first group then hold the shift key and click on the last group.

2. From the Groups menu, select "Post Storage", then "Delete Stored Posts".

3. Download headers again. For large binary newsgroups, this may take a long time. To limit the headers, right-click on the newsgroup name and select "Download Special".

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NewsLeecher:

1. Select all newsgroups you are subscribed to. To select all newsgroups, click on the first group then hold the shift key and click on the last group.

2. Right-click on the selected newsgroups. From the popup menu, click "Selected: Purge Group".

3. Download headers again. For large binary newsgroups, this may take a long time. To limit the headers, right-click on the newsgroup name, select "Update" and choose the number of headers you would like.

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Thunderbird and Outlook Express:

Because these are primarily email clients, there is no way to purge headers. You will need to remove your current server, create a new server for Infinity News, download the list of available newsgroups, and re-subscribe to your desired newsgroups.

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Forte Agent:

1. Select the folder containing your newsgroups, right-click and select "Purge".

2. Download headers again. For large binary newsgroups, this may take a long time.

Infinity Accelerated Version 6!

2007-05-22

Attention all Infinity dial-up customers! A new version of Infinity Accelerated has been released. The new version 6 of Infinity Accelerated can be downloaded here.

End of support for Windows 98 and Windows Me

2007-03-30

April 1, 2007 will bring a close to Support for Windows 98, Windows 98 Second Edition, and Windows Me as part of the Microsoft Lifecycle Policy. Infinity Internet will retire technical support by this date.

Existing support documents and content, however, will continue to be available online at support.iinet.com. This Web site will continue to host a wealth of previous How-to, Troubleshooting, and Configuration content for anyone who may need self-service.

Microsoft has retiring support for these products because they are outdated and can expose customers to security risks. We recommend that customers, who are still running Windows 98 or Windows Me upgrade to a newer, more secure Microsoft operating system, such as Windows XP, as soon as possible. Customers who upgrade to Windows XP report improved security, richer functionality, and increased productivity.

If you have any questions or concerns please contact Technical support at 800-689-4303 option 3. Or e-mail us here.

Pay Your Bill By Phone

2006-10-10

New Feature: Infinity Internet is announcing a new, quick and simple way to pay your invoice over the phone! To use this new feature call (800) 689-4303 and choose option #2 for billing support. From there you can pay your invoice, check your account balance or speak directly to a support representative. Give it a try today!