recent news
FrontPage Extensions
2010-03-16Effective April 16th, 2010, Infinity Internet will no longer offer FrontPage server extensions on shared UNIX hosting. We do not wish to cause any disruption for our customers, but FrontPage server extensions have not had Microsoft support since 2006. Most of our UNIX hosting customers will be unaffected by this change. If any customers have additional questions or concerns about this change, please contact our support team. Technical support can be reached Monday through Friday from 7 AM to 8 PM, and on Saturdays from 10 AM to 3 PM Pacific Time. LiveChat is also available during staffed hours, and you may email at any time to support@iinet.com.
"Email Only" Services - Annual Billing Frequency
2010-02-01Infinity Internet offers 'email only' services to many of our customers. Effective their next billing cycle, the service will only be available annually. Email Only service is $30.00 a year on automated payment method such as credit card or automated bank withdraw. Anyone affected by this change was sent an email notice with more information to their primary account inbox.
Billing Support Hours
2009-11-24Effective 12/1/2009, billing support will be available 8 AM to 5 PM PT, Monday through Friday. Please visit the online tools found at http://myaccount.iinet.com for access to most billing functions. Please visit http://www.iinet.com/contact.php for a complete list of available support hours.
Webmail Captcha
2009-11-23Infinity Internet is pleased to announce improvements made to our online email solution, found at http://webmail.iinet.com. Our secure login features now include a captcha that has audio functionality, so we can be of better service to our blind and vision-impaired customers. The webmail.iinet.com captcha is an important security measure, to make sure the email access is entered by a human and not an automated system. Our webmail upgrade now uses reCAPTCHA in addition to the new audio features, which is part of a program to help digitize the text of books.
Server Deals! Value priced servers for lease or sale!
2009-02-04Looking for a great deal on used computer equipment?
To make room for recent purchases of new equipment, Infinity is "cleaning house" and is selling used equipment at bargain prices. Below is a sample of inventory available for sale.
Click here to see our list of value priced servers for sale or lease!
Infinity Accelerated Version 6.0.3!
2008-07-17Attention all Infinity dial-up customers! A new version of Infinity Accelerated has been released. This new version includes support for Firefox 3 and email acceleration for Mac.
Newsgroup Changes
2008-03-25Attention Newsgroup users,
On March 31, 2008, newsgroup header numbering will be reset to match that of our new backend services. On that date, you will be able to easily make this transition by simply purging and reloading the headers of the subscribed newsgroups in your news client. Instructions for conducting this action in various news clients are included at the end of this message. If your preferred client is not included, please refer to the specific help documentation for the client. Below are the steps necessary to purge and reload newsgroup headers in news clients.
Best Regards,
Infinity Internet Support
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NewsBin Pro:
1. Select all newsgroups you are subscribed to. To select all newsgroups, click on the first group then hold the shift key and click on the last group.
2. From the Groups menu, select "Post Storage", then "Delete Stored Posts".
3. Download headers again. For large binary newsgroups, this may take a long time. To limit the headers, right-click on the newsgroup name and select "Download Special".
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NewsLeecher:
1. Select all newsgroups you are subscribed to. To select all newsgroups, click on the first group then hold the shift key and click on the last group.
2. Right-click on the selected newsgroups. From the popup menu, click "Selected: Purge Group".
3. Download headers again. For large binary newsgroups, this may take a long time. To limit the headers, right-click on the newsgroup name, select "Update" and choose the number of headers you would like.
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Thunderbird and Outlook Express:
Because these are primarily email clients, there is no way to purge headers. You will need to remove your current server, create a new server for Infinity News, download the list of available newsgroups, and re-subscribe to your desired newsgroups.
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Forte Agent:
1. Select the folder containing your newsgroups, right-click and select "Purge".
2. Download headers again. For large binary newsgroups, this may take a long time.
Infinity Accelerated Version 6!
2007-05-22Attention all Infinity dial-up customers! A new version of Infinity Accelerated has been released. The new version 6 of Infinity Accelerated can be downloaded here.
End of support for Windows 98 and Windows Me
2007-03-30April 1, 2007 will bring a close to Support for Windows 98, Windows 98 Second Edition, and Windows Me as part of the Microsoft Lifecycle Policy. Infinity Internet will retire technical support by this date.
Existing support documents and content, however, will continue to be available online at support.iinet.com. This Web site will continue to host a wealth of previous How-to, Troubleshooting, and Configuration content for anyone who may need self-service.
Microsoft has retiring support for these products because they are outdated and can expose customers to security risks. We recommend that customers, who are still running Windows 98 or Windows Me upgrade to a newer, more secure Microsoft operating system, such as Windows XP, as soon as possible. Customers who upgrade to Windows XP report improved security, richer functionality, and increased productivity.
If you have any questions or concerns please contact Technical support at 800-689-4303 option 3. Or e-mail us here.
Pay Your Bill By Phone
2006-10-10New Feature: Infinity Internet is announcing a new, quick and simple way to pay your invoice over the phone! To use this new feature call (800) 689-4303 and choose option #2 for billing support. From there you can pay your invoice, check your account balance or speak directly to a support representative. Give it a try today!
