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Email - 0x800CCC0D - 0x800CCC0E - 0x800CCC0F

SYMPTOMS

When you try to send and receive e-mail, you may receive an error message that is similar to one of the following:
No connection could be made because the target machine actively refused it.

or
The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d)

or

Task 'server name - Sending and Receiving' reported error (0x800ccc0f): 'The connection to the server was interrupted. If this problem continues, contact the server administrator or Internet service provider (ISP). The server responded: ? K'

or

Your server has unexpectedly terminated the connection. Possible causes of this include server problems, network problems, or a long period of inactivity. Account. account name, Server: 'server name', Protocol: POP3, Server Response: '+OK', Port: 110, Secure(SSL): No, Error Number: 0x800ccc0f

or

Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'

or

The operation timed out waiting for a response from the receiving (POP) server 0x8004210a

or

A time-out occurred while communicating with the server 0x800ccc19.

You may also receive an error message that includes one or more of the following error codes:
0x800ccc15
0x80042108
0x800ccc0e
0x8004210b
0x800ccc0b
0x800ccc79
0x800ccc67
0x80040900
0x800ccc81


CAUSE

These error messages may occur if Microsoft Outlook or if Microsoft Outlook Express cannot establish a connection with your e-mail server. These error messages are frequently caused by one of the following:
You are not connected to the Internet or a network
Incorrect account settings
Your user profile in Outlook is damaged
An e-mail item on your POP3 server is damaged
Incorrect configuration of your AV software
Outlook Express has been removed from the computer or the installation is damaged
Incorrect configuration of personal firewall software

RESOLUTION


1. Can you get webpages? If so your email client may have missing or incorrect settings. Please refer to the "Repair Email" section of the email support. A link below has been provided to our repair email section.

2. If you cannot get webpages hangup and try connecting again or powercycling your DSL modem.

3. Disable any internet security software and try again.

4. Reboot your computer and try again.

Article ID: 795

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