Windows: Outlook XP Disconnects When Checking Email

1. Open Outlook Express.
2. Click the Tools menu.
3. Go down to Options and click.
4. Click on the Mail Setup tab at the top.

5. Make sure the box that says "Hang up when finished with a manual Send/Receive" is NOT checked. This is the most common reason for the disconnects. Also make sure "Warn before switching an existing dial up connections" IS checked.This will prevent Outlook from disconnecting and trying to dial another, possibly old or non-existent, connection.
6. Click OK.

Article ID: 545

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